Energy modeling is a good predictor of average building performance; however, some buildings do much better than anticipated, and nearly an equal number perform worse than anticipated – sometimes much worse. Why? Sometimes it is that the building is not being used to its designed capacity because of uninformed occupants or facility managers. This programs look at strategies to incorporate operations and maintenance into the design and construction phase. It also looks at how to keep the design and construction teams involved during the operations and maintenance period of occupancy.